Personalised Diwali Trinket Box

We fully understand the importance of a personalised gift that resonates with both the giver and the recipient, which is why we have provided some helpful tips to ensure your personalised gift is flawless every time.

1) First and foremost, always double-check the spelling, capital letters and punctuation of the names or messages you wish to include, as accuracy is key to making a lasting impression.

2) When adding your personalisation, please note that all text is case sensitive unless stated otherwise and will appear as requested so please ensure you enter your personalisation exactly as you would like it to be seen.

3) Please ensure you do not exceed the character limit (which includes spaces) to avoid personalisation being missed off the item - details for personalising your item can be found in the item description.

4) Do not include accents or special symbols within your personalisation as our processes do not enable them and will omit any special symbols/accents from the personalisation.

5) Any errors made on your behalf cannot be rectified once processed so please check and check again before submitting.

We hope you are happy with your order, however if for any reason you would like to return an item to us, we offer a FREE returns policy and can accept back any item (excluding personalised products or perishable goods) within 30 days of the order being received for a refund or exchange.

Simply contact us at info@forevercherishedgifts.com and we will be happy to help you with your return.

All items must be returned unused in its original packaging and condition. We recommend obtaining proof of postage from your courier, as we cannot be held liable for goods lost in transit.

Refunds will be made within 14 days of receipt of returned goods.

Cancellations

If you need to cancel an order placed with us, you can do so at any time, unless it is a personalised order which has already been produced. Please contact us to enquire on your order progress.

Damaged / Faulty Items

Quality is very important to us and we always try to ensure that our products are sent out in perfect condition and securely packaged however, there are times due to situations beyond our control such as damage in post, that your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong, please contact us within 30 days of receiving your item at info@forevercherishedgifts.com so we can assist in sending a replacement or a refund.

Full details regarding Returns and Cancellations can be found in our terms and conditions.